Returns, Refunds & Cancellations:

REPLACEMENTS

Return or exchange requests will be considered solely for products that are received in a damaged or incorrect condition.
The buyer or recipient must notify us of any damaged or incorrect products within 7 days of receiving the goods. For customers claiming missing items or damaged products, we require an unedited unboxing video as evidence. The customer is required to share the complete video with us via email at Support@giftsbyparul.com
In addition to the above, please be aware of the following non-returnable items:
Gift cards
Personal hygiene items
Personalized or customized products
In certain situations, partial refunds may be provided, contingent upon the circumstances. This applies to items that are not in their original condition, damaged, or missing parts for reasons unrelated to our error.

REFUNDS (IF APPLICABLE)

Once the photos/videos are received and inspected, we will notify you regarding the verification of the damaged product. Furthermore, we will inform you of the approval or rejection of your refund request.

If your refund is approved, the refund will be processed from our end, and it will be credited to your original method of payment, within 5-7 business days after deducting 18% GST, shipping fees, RTO fees, or 5% transaction fees, whichever is applicable.

CANCELLATION POLICY

For all non-customized orders, we have a cancellation policy that allows cancellation within 24 hours of placing the order. Cancellations can be approved as long as the box has not been dispatched.

However, please note that orders containing any form of customization or personalization are not eligible for cancellation.

POLICY FOR PERSONALIZED ORDERS:

Cancellation of Orders:

Once an order for personalized products is placed and involves any form of customization, it cannot be canceled or modified under any circumstances.

Potential Delays:

During periods of high order volume or unforeseen circumstances, the production and shipment of personalized items may experience delays of 2 to 3 days beyond the estimated delivery date. Customers will be duly informed of any such delays.

Partial Refund for Non-Informed Delays:

If a delay occurs due to factors not communicated to the customer in advance, a partial refund may be issued upon request. This refund will be proportional to the extent of the delay and its impact on the original delivery schedule. Customers will be notified about delays through Email, Phone Call, Message, Website, or Instagram.

Non-Refundable Logistics Delay:

Gifts By Parul is not liable for delays in product delivery due to logistics issues, including carrier delays, customs clearance, or other unforeseen logistics circumstances. Therefore, refunds will not be provided for delays caused by such logistical factors.

Refund:

Upon cancellation, the cost of the personalized product will be deducted from the total order amount. The remaining balance (excluding the personalized product cost and the 2% cancellation fee) will be refunded to the customer. If any order is cancelled after dispatched the shipping cost + RTO cost + 5% restocking fee will be deducted from the total order value.

Please note: By placing an order for personalized items, you acknowledge and agree to adhere to this cancellation policy. For any further queries or clarifications regarding our cancellation policy, kindly contact our customer service team.

Note: This policy is subject to change without prior notice. Please review the latest version before placing an order.